In order to process your order we require the following information:
- Your shipping, order information & billing address.
1. What products and services does Do It Solar offer?
Do It Solar provides solar, electrical, and security solutions for residential and commercial customers. Our services and products include solar panels, inverters, batteries, backup power solutions, electrical products, and security solutions.
2. Do you deliver across South Africa?
Yes. We offer delivery to customers throughout South Africa. Delivery charges and estimated delivery times are calculated based on the order, destination, and delivery requirements and will be shown during checkout where applicable.
3. How long does delivery take?
Orders are generally processed within 1–2 business days. Standard delivery typically takes approximately 3–6 business days after dispatch. Delivery times may vary depending on the destination, courier, product availability, and circumstances outside our control.
4. Can I track my order?
Yes. Where tracking is available, you will receive tracking information once your order has been dispatched. Tracking information may take 24–48 hours to become active with the courier.
5. Can I return a product if I change my mind?
Eligible products may generally be returned within 30 calendar days of delivery, subject to our Returns & Refunds Policy and the applicable return conditions. Certain customised, specially configured, or other products may have different return conditions where permitted by law.
6. What happens if I receive a damaged, faulty, or incorrect product?
Please contact Do It Solar as soon as possible if your order arrives damaged, faulty, defective, or incorrect. We may request your order number, photographs, videos, and other information to assess the issue and determine the appropriate remedy in accordance with our Returns & Refunds Policy and applicable South African consumer law.
7. Do you provide solar installation services?
Yes. Do It Solar can assist with solar and electrical installation solutions. Installation requirements depend on the property, system size, equipment selected, and electrical requirements. Customers should contact us to discuss their specific installation needs.
8. How do I choose the right solar system or battery?
The correct system depends on your electricity usage, essential appliances, backup requirements, available installation space, and budget. Our team can help you determine a suitable solution based on your requirements.
9. How can I contact Do It Solar?
You can contact us using the following details:
Phone: 063 155 2942 Email: sales@doitsolar.co.za
Address: 86 Daisy Crescent Summerfield Village 1 Windsor Road Luipaardsvlei Gauteng, 1739 South Africa
Our support hours are Monday to Friday, 08:00–17:00 SAST.
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