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Continue ShoppingLast Updated: September 2026
At Do It Solar, we want our customers to shop with confidence. This Refunds & Returns Policy explains when products can be returned, how to request a return, who is responsible for return shipping costs, how exchanges are handled, and how refunds are processed.
This policy applies to purchases made through our online store and operates alongside applicable South African consumer protection laws. Nothing in this policy is intended to remove, restrict, or waive any consumer right that cannot legally be excluded.
For eligible change-of-mind or other standard returns, customers may request a return within 30 calendar days from the date the order is delivered.
Before sending any product back, customers must contact Do It Solar to request return instructions.
Email: sales@doitsolar.co.za
Phone: 063 155 2942
The 30-day standard return period does not limit or replace any statutory rights that may apply to defective, unsafe, damaged, incorrectly supplied, or otherwise non-conforming products.
For a standard change-of-mind return, the product should be:
Unused and unopened where reasonably possible.
In its original packaging.
In a resalable condition.
Complete with all accessories, cables, manuals, documentation, and other components supplied with the product.
Free from damage or excessive signs of use.
Customers may inspect products as reasonably necessary to determine their nature, characteristics, and functionality.
Where a returned product has been used or damaged beyond what is reasonably necessary for inspection, Do It Solar may assess the condition of the product and the applicable remedy, subject to South African consumer law.
Do It Solar does not charge a restocking fee for eligible standard returns.
Where permitted by applicable law, the following products may not qualify for our standard change-of-mind return policy:
Custom-designed or custom-configured solar systems.
Solar systems or equipment specifically ordered or configured for a customer's requirements.
Products specially sourced or ordered specifically for a customer.
Gift cards.
Clearance or final-sale products where the applicable terms clearly state that standard change-of-mind returns are not available.
These exclusions do not affect statutory consumer rights relating to defective, unsafe, damaged, incorrectly supplied, or otherwise non-conforming goods.
If you receive a product that is:
Damaged during delivery;
Faulty or defective;
Unsafe;
Incorrectly supplied; or
Materially different from the product ordered,
please contact Do It Solar as soon as reasonably possible.
Email: sales@doitsolar.co.za
Phone: 063 155 2942
Please provide:
Your order number;
Your name;
A description of the problem; and
Photographs or video showing the product, packaging, and issue where applicable.
We will assess the matter and, where applicable, arrange an appropriate remedy such as a repair, replacement, or refund, in accordance with applicable South African consumer protection legislation.
Under the Consumer Protection Act, qualifying defective, unsafe, or non-conforming goods may generally be returned within six months of delivery without penalty and at the supplier's risk and expense, subject to the requirements of the Act. (South Africa Government)
Please contact us before sending any product back.
Email: sales@doitsolar.co.za
Phone: 063 155 2942
Please include:
Order number;
Full name;
Product name;
Reason for the return;
Date the order was received; and
Photographs or other supporting information where relevant.
After reviewing your request, we will provide the appropriate return instructions.
Please do not send products to an address obtained from an old order, third-party website, or another source. Always obtain the current return instructions from Do It Solar before returning a product.
For an eligible standard change-of-mind return, where the product is not defective or incorrectly supplied, the customer is generally responsible for the reasonable cost of returning the product.
Where a return is required because:
The product is defective;
The product was damaged during delivery;
The wrong product was supplied; or
The issue resulted from an error attributable to Do It Solar,
Do It Solar will arrange or cover reasonable return shipping costs as required by applicable law.
Customers should use a reliable and trackable delivery service when returning products where they are responsible for the return shipment.
Please retain your proof of shipment and tracking information until the return has been completed.
When a returned product is received, Do It Solar may inspect the product to confirm:
The product corresponds with the original order;
The product is complete;
The condition of the product;
Accessories and components have been included; and
The reason for the return.
We will communicate the outcome of the return assessment and the applicable next steps.
Once an eligible return has been approved, Do It Solar will process the applicable refund within 10 business days after the returned product has been received and assessed, unless a different timeframe is required by applicable law.
Refunds will normally be made using the original payment method used for the purchase.
Refunds are processed in South African Rand (ZAR).
Your bank, card issuer, or payment provider may require additional time to reflect the refunded amount in your account.
For an eligible standard change-of-mind return, the original shipping charge paid when placing the order is generally not refundable, unless applicable law requires otherwise.
Where the return is the result of:
A defective product;
Damage attributable to delivery;
An incorrect product being supplied; or
An error attributable to Do It Solar,
shipping charges will be handled in accordance with applicable consumer protection requirements.
Where permitted by applicable law, the refund for a standard return may be affected if a product has been:
Used beyond reasonable inspection;
Damaged;
Altered;
Returned incomplete; or
Returned without accessories or components supplied with the original order.
Any assessment will take into account the circumstances of the return and the customer's statutory rights.
No restocking fee is charged simply because an eligible product is returned.
Do It Solar may provide an exchange where a product is confirmed to be defective, damaged, or incorrectly supplied.
To request an exchange, contact:
Email: sales@doitsolar.co.za
Phone: 063 155 2942
Please provide your order number and supporting photographs or video where applicable.
If the same replacement product is unavailable, we will discuss the appropriate available remedy with you, which may include a refund or replacement with another suitable product where applicable.
If you wish to cancel an order, contact Do It Solar as soon as possible.
Email: sales@doitsolar.co.za
Phone: 063 155 2942
We will make reasonable efforts to accommodate cancellation requests received before an order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed.
Any cancellation rights provided by South African law remain unaffected.
If you have been notified that your refund has been processed but cannot see the funds in your account:
Check your bank or payment account.
Contact your bank, card issuer, or payment provider.
If the refund still cannot be located, contact Do It Solar.
Please provide your order number so that we can investigate the refund status.
Email: sales@doitsolar.co.za
Phone: 063 155 2942
Do It Solar respects the rights of consumers under applicable South African consumer protection legislation.
Nothing in this policy is intended to exclude or reduce statutory rights relating to:
Defective goods;
Unsafe goods;
Goods that do not meet required quality standards;
Goods that do not correspond with their description;
Incorrectly supplied goods; or
Other circumstances where South African law provides a consumer remedy.
Where this policy conflicts with a mandatory legal requirement, the applicable legal requirement will take precedence.
For returns, refunds, exchanges, cancellations, or questions about this policy, please contact:
Phone: 063 155 2942
Email: sales@doitsolar.co.za
Physical Address:
86 Daisy Crescent
Summerfield Village
1 Windsor Road
Luipaardsvlei
Gauteng, 1739
South Africa
Support Hours:
Monday–Friday
08:00–17:00 SAST
