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Continue ShoppingLast Updated: September 2026
Do It Solar ("Do It Solar", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit or use our website, create an account, request a quotation, place an order, contact us, subscribe to communications, or otherwise interact with Do It Solar.
This Privacy Policy is intended to operate in accordance with applicable South African laws, including:
Protection of Personal Information Act 4 of 2013 (POPIA)
Promotion of Access to Information Act 2 of 2000 (PAIA)
Electronic Communications and Transactions Act 25 of 2002 (ECTA)
Consumer Protection Act 68 of 2008, where applicable
Other applicable South African laws and regulations relating to privacy, electronic commerce, consumer protection, and personal information.
Nothing in this Privacy Policy is intended to remove or limit any legal right or obligation that cannot lawfully be excluded or limited.
Do It Solar operates an online store providing solar, electrical, security, energy, and related products and services.
Business Name: Do It Solar
Website: doitsolar.co.za
Email: sales@doitsolar.co.za
Telephone: 063 155 2942
Physical Address: 86 Daisy Crescent, Summerfield Village, 1 Windsor Road, Luipaardsvlei, Gauteng, 1739, South Africa
Support Hours: Monday–Friday, 08:00–17:00 SAST
For purposes of POPIA, Do It Solar acts as the responsible party in relation to personal information where we determine the purposes and means of processing that information.
Privacy-related enquiries and requests may be directed to:
Email: sales@doitsolar.co.za
Telephone: 063 155 2942
Where appropriate, privacy requests will be referred to the person responsible for information protection within Do It Solar.
For purposes of this Privacy Policy, personal information generally means information relating to an identifiable, living person and, where applicable, an identifiable existing juristic person.
Depending on how you interact with us, we may collect information such as:
Full name
Company or business name
Email address
Telephone or mobile number
Billing address
Delivery address
Postal address
Customer account information
Order information
Products purchased or viewed
Quotation information
Payment-related information
Return and refund information
Customer-service communications
IP address
Device information
Browser information
Website activity
Cookies and similar identifiers
Information voluntarily provided by you
We aim to collect only information that is reasonably necessary for the relevant business purpose.
We may collect personal information when you:
Create a customer account
Place an order
Complete checkout
Request a quotation
Contact us
Submit a contact form
Contact customer support
Subscribe to marketing communications
Request a return or refund
Participate in a promotion
Submit a product review
Communicate with us by email, telephone, SMS, WhatsApp, or other electronic channels
Provide information when requesting solar, electrical, or security products or services
Otherwise voluntarily provide information to us
When you visit our website, certain technical information may be collected automatically.
This may include:
IP address
Browser type and version
Device type
Operating system
Referring website
Pages visited
Date and time of visits
Approximate geographic information derived from technical data
Website interaction information
Cookies and similar technologies
Diagnostic and security information
This information may help us operate, secure, analyse, and improve our website and services.
We may process personal information for lawful and legitimate business purposes, including the following.
We may use personal information to:
Process purchases
Confirm and verify orders
Prepare products for delivery
Arrange courier services
Provide tracking information
Process returns and refunds
Communicate regarding orders
Provide customer support
Where you request a quotation or enquire about our products or services, we may use your information to:
Prepare quotations
Respond to enquiries
Recommend appropriate products
Communicate regarding your requirements
Follow up on quotations where appropriate
Provide technical or product information
We may use your information to:
Create and manage customer accounts
Authenticate accounts
Maintain order histories
Provide account-related services
Assist with account-related enquiries
We may process information to:
Respond to questions
Investigate complaints
Resolve disputes
Assist with returns and refunds
Maintain customer-service records
Improve our customer experience
Payments may be processed through authorised third-party payment service providers.
Do It Solar does not intend to store complete payment-card numbers or payment authentication credentials where those details are processed directly by an authorised payment provider.
Payment providers may process personal and transaction information in accordance with their own privacy policies and security requirements.
We may use information to:
Operate and maintain our website
Improve website functionality
Diagnose technical problems
Prevent fraud and abuse
Maintain website security
Analyse website performance
Improve customer experience
We may process personal information to:
Comply with applicable laws
Respond to lawful requests from authorities
Maintain appropriate business and transaction records
Establish, exercise, or defend legal rights
Detect and prevent fraud
Investigate unlawful activity
Meet tax, accounting, regulatory, or legal requirements
Where permitted by applicable law, we may use personal information to communicate information about our products, services, promotions, special offers, or related services.
Electronic direct marketing will be conducted in accordance with applicable POPIA requirements. POPIA regulates unsolicited electronic direct marketing, including marketing by email and SMS. (Justice)
We will process personal information only where permitted by applicable law.
Depending on the circumstances, processing may be based on:
Your consent
The performance of a contract with you
Steps taken at your request before entering into a contract
Compliance with a legal obligation
A legitimate interest recognised by law
Protection of a person's legitimate interest
Another lawful basis permitted under South African law
We will not intentionally collect or process personal information for purposes that are incompatible with the purpose for which it was originally collected unless permitted by law.
Certain information is necessary for us to process and fulfil an order.
This may include:
Your name
Email address
Telephone number
Billing information
Delivery address
Payment or transaction information
If you do not provide information that is necessary to complete a transaction, we may be unable to process, fulfil, or deliver your order.
Payments may be processed through third-party payment providers.
When you make a payment, the applicable payment provider may collect and process information necessary to authenticate and complete the transaction.
Do It Solar does not intentionally request or retain complete payment-card credentials unless such processing is necessary and lawfully permitted.
Third-party payment providers may have separate privacy policies governing their handling of personal information.
To deliver your order, we may share relevant information with courier and logistics providers.
Information may include:
Recipient name
Delivery address
Telephone number
Email address
Order reference
Parcel information
Tracking information
We aim to provide only the information reasonably necessary for the delivery provider to perform the relevant service.
We may use trusted third-party service providers to help operate our business, website, and online store.
These may include providers of:
Website hosting
E-commerce services
Shopify and related technology
Payment processing
Courier and logistics services
Email delivery
SMS communications
Customer support
Website analytics
Fraud prevention
Security services
Advertising and marketing
Cloud storage
Technical services
Other business-support services
Where a third party processes personal information on our behalf, we will take reasonable steps to ensure that appropriate confidentiality, security, and data-protection requirements apply.
Third parties may also process information according to their own privacy policies.
Our online store may use Shopify and related third-party technologies to operate the website, manage products and orders, process customer information, and provide checkout functionality.
These services may involve the processing or storage of personal information by service providers operating in South Africa or other countries.
We take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements.
Our website may use cookies and similar technologies.
Cookies are small files or identifiers that may be stored on your device when you visit a website.
We may use cookies to:
Keep the website functioning
Maintain shopping-cart information
Remember preferences
Authenticate customer accounts
Understand website usage
Measure website performance
Improve user experience
Detect fraud and security threats
Support advertising and marketing activities where applicable
Some cookies may be placed by third-party service providers.
You may be able to control or disable certain cookies through your browser settings.
Please note that disabling certain cookies may affect website functionality, including shopping-cart, account, or checkout features.
Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar tracking technologies.
We may use analytics and advertising technologies to understand how visitors use our website and to measure the effectiveness of our marketing.
These technologies may collect information such as:
IP address
Device information
Browser information
Pages visited
Products viewed
Referring sources
Purchase or conversion information
Website interaction data
Where these services are operated by third parties, their processing may also be governed by their respective privacy policies.
We will take reasonable steps to ensure that analytics and advertising activities are conducted in accordance with applicable privacy and electronic-communications requirements.
Do It Solar may send promotional communications by email, SMS, telephone, WhatsApp, or other electronic means where permitted by applicable law.
We will not use personal information for unlawful unsolicited electronic direct marketing.
Where consent is required, we will request it appropriately.
Where permitted by law, we may communicate with existing customers regarding similar products or services, subject to applicable legal requirements and the customer's right to opt out. POPIA specifically provides rules governing electronic direct marketing to existing customers and other data subjects. (Justice)
Marketing communications will provide an appropriate method for opting out where required.
You may unsubscribe from marketing communications by using the unsubscribe mechanism included in the communication or by contacting:
Opting out of marketing communications will not prevent us from sending essential transactional or service communications, including:
Order confirmations
Invoices
Delivery updates
Payment notifications
Security notices
Account-related communications
Important information regarding your purchases
When you communicate with Do It Solar electronically, including by email, website forms, SMS, WhatsApp, or other electronic channels, we may retain records of those communications where reasonably necessary for:
Customer service
Transaction administration
Security
Legal compliance
Dispute resolution
Business record keeping
Electronic communications may contain personal information and will be handled in accordance with this Privacy Policy and applicable law.
Electronic transactions conducted through our website may also be subject to our Terms of Service and other applicable website policies.
Do It Solar takes reasonable technical and organisational measures to protect personal information against:
Loss
Theft
Unauthorised access
Unauthorised disclosure
Unauthorised alteration
Unauthorised destruction
Accidental loss
Unlawful or unauthorised processing
Security measures may include access controls, authentication, secure communications, service-provider controls, monitoring, and other safeguards appropriate to the nature of the information.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
If Do It Solar becomes aware of a security compromise involving personal information, we will take reasonable steps to investigate, contain, and address the incident.
Where POPIA requires notification of a security compromise, we will notify affected data subjects and/or the Information Regulator as required by law.
Where appropriate, notifications may include information about:
The nature of the security incident
The information potentially affected
Steps taken by Do It Solar
Steps affected individuals may take to reduce potential harm
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for longer where required or permitted by law.
Retention periods may depend on:
The type of information
The purpose for which it was collected
Whether your customer relationship remains active
Legal requirements
Accounting and tax requirements
Transaction-record requirements
Dispute-resolution requirements
Fraud-prevention requirements
Other legitimate business requirements
When information is no longer required, we will take reasonable steps to securely delete, destroy, anonymise, or otherwise dispose of it where appropriate.
Some third-party technology providers, payment providers, hosting providers, analytics providers, or other service providers may process or store personal information outside South Africa.
Where personal information is transferred outside South Africa, Do It Solar will take reasonable steps to ensure that the transfer is conducted in accordance with applicable POPIA requirements.
This may include appropriate contractual arrangements, legal safeguards, consent where applicable, or other measures required by law.
Do It Solar does not ordinarily require customers to provide special personal information such as:
Health information
Biometric information
Religious beliefs
Political opinions
Other sensitive categories of personal information
Please do not provide special personal information unless it is reasonably necessary for the purpose for which you are contacting us.
If Do It Solar needs to process special personal information, we will do so only where permitted by applicable law and where an appropriate lawful basis exists.
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us unlawfully or without appropriate consent, please contact:
Subject to applicable law, you may have rights including the right to:
Ask whether we hold personal information about you
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where permitted by law
Object to certain processing
Object to processing for direct marketing
Withdraw consent where processing is based on consent
Request information about how your personal information is processed
Lodge a complaint concerning the handling of your personal information
Exercise other rights available under POPIA or applicable South African law
We may need to verify your identity before processing certain requests.
Some privacy rights are subject to statutory exceptions and limitations.
If you believe that personal information we hold about you is inaccurate, incomplete, misleading, or outdated, you may request that it be corrected or updated.
Where permitted by law, you may also request deletion or destruction of personal information.
Requests should be sent to:
Please provide enough information for us to identify the relevant information and verify your identity.
Where we process your personal information based on your consent, you may withdraw that consent, subject to applicable legal and contractual limitations.
Withdrawal of consent does not affect processing that occurred lawfully before consent was withdrawn.
If certain information is necessary to provide a service or complete a transaction, withdrawing consent may mean that we cannot continue providing that service.
If you believe that Do It Solar has processed your personal information unlawfully or has otherwise interfered with your privacy rights, please contact us first so that we can investigate and attempt to resolve the matter.
Do It Solar Privacy Contact
Email: sales@doitsolar.co.za
Telephone: 063 155 2942
You may also lodge a complaint with the Information Regulator of South Africa where permitted by law.
The Information Regulator administers and enforces POPIA and PAIA. (GCIS)
Do It Solar recognises the requirements of the Promotion of Access to Information Act 2 of 2000 (PAIA).
PAIA provides a legal framework for requesting access to information held by private bodies where the information is required for the exercise or protection of rights. (Justice)
Requests for access to records or personal information must be made in accordance with applicable PAIA and POPIA procedures.
Where required by applicable law, Do It Solar may make a PAIA Manual available containing information regarding access requests, relevant records, and the applicable procedures.
Any applicable PAIA request should be directed to:
Email: sales@doitsolar.co.za
Telephone: 063 155 2942
Our website may contain links to third-party websites, services, social-media platforms, payment providers, or other external websites.
This Privacy Policy does not govern the privacy practices of those third parties.
We recommend reviewing the privacy policy of any third-party website or service before providing personal information.
We may process personal information to detect, prevent, investigate, and address:
Fraud
Payment abuse
Theft
Cybersecurity incidents
Unauthorised transactions
Misuse of our website
Violations of our Terms of Service
Unlawful activities
We may disclose information where reasonably necessary to comply with a lawful request, court order, legal obligation, or regulatory requirement.
Do It Solar may disclose personal information where required or permitted by law.
This may include disclosures to:
Courts
Law-enforcement agencies
Regulators
Tax authorities
Government authorities
Legal advisers
Payment providers
Service providers
Other persons or organisations where disclosure is legally required or permitted
We do not sell your personal information to third parties.
We take reasonable steps to ensure that personal information used by us is:
Accurate
Complete where necessary
Not misleading
Reasonably up to date
Customers should notify us if their personal information changes.
We may update this Privacy Policy from time to time to reflect:
Changes in our business
Changes to our website or services
Changes in technology
Changes to our service providers
Changes in applicable law
Changes to privacy or security practices
The latest version will be published on our website with the applicable Last Updated date.
Where a material change is required to be communicated under applicable law, we will take reasonable steps to provide appropriate notice.
For questions, privacy requests, complaints, or concerns regarding this Privacy Policy or the handling of personal information, please contact:
Email: sales@doitsolar.co.za
Telephone: 063 155 2942
Physical Address:
86 Daisy Crescent
Summerfield Village
1 Windsor Road
Luipaardsvlei
Gauteng, 1739
South Africa
Support Hours:
Monday–Friday
08:00–17:00 SAST
Privacy Requests:
sales@doitsolar.co.za
We aim to handle privacy enquiries in a timely and appropriate manner in accordance with applicable law.
This Privacy Policy is governed by the laws of the Republic of South Africa, subject to any mandatory legal rights or requirements that may apply.
Where this Privacy Policy refers to POPIA, PAIA, ECTA, the Consumer Protection Act, or other legislation, the applicable legislation and regulations in force from time to time will apply.
