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Continue ShoppingLast Updated: September 2026
At Do It Solar, we are committed to providing reliable, transparent, and efficient delivery services to customers across South Africa. This Shipping & Delivery Policy explains how we process, prepare, dispatch, and deliver orders placed through our online store.
Please read this policy before placing an order. The shipping costs and estimated delivery information displayed during checkout will be the most accurate information applicable to your specific order.
Do It Solar currently delivers products to residential and commercial addresses throughout South Africa, subject to courier availability and accessibility of the delivery address.
We currently do not offer international shipping.
Certain remote or difficult-to-access areas may be subject to additional delivery charges or longer delivery times. Where applicable, these charges or limitations will be communicated to the customer.
Shipping charges are calculated according to factors such as:
Delivery destination
Product weight
Product dimensions
Number of products ordered
Courier requirements
Special handling requirements, where applicable
The applicable shipping cost will be displayed during checkout before you complete your purchase.
From time to time, Do It Solar may offer promotional free-shipping deals. Any free-shipping promotion will be clearly communicated on our website and will be subject to the terms and conditions of that promotion.
Unless otherwise stated, promotional shipping offers do not apply retrospectively to orders that have already been placed.
Orders are generally processed within 1–2 business days, Monday to Friday.
Processing time includes the time required to:
Confirm your order and payment.
Verify product availability.
Prepare and package your products.
Arrange collection by our delivery provider.
Orders received by 12:00 PM (SAST), Monday to Friday, will generally begin processing on the same business day.
Orders received after 12:00 PM will generally begin processing on the next business day.
Orders placed on Saturdays, Sundays, or South African public holidays will generally be processed on the next available business day.
Business days exclude Saturdays, Sundays, and South African public holidays.
Once your order has been processed and handed to the courier, standard delivery generally takes approximately:
3–6 business days
The estimated overall timeframe is therefore:
1–2 business days processing + 3–6 business days courier transit = approximately 4–8 business days.
These timeframes are estimates and are not guaranteed delivery dates.
Delivery times may vary depending on:
Delivery location
Courier availability
Remote-area requirements
Public holidays
Severe weather
Road closures
Courier network delays
Peak-period demand
Incorrect or incomplete delivery information
Other circumstances outside our reasonable control
Where an estimated delivery date or timeframe is shown at checkout, customers should use that information as the most relevant estimate for their order.
Google recommends that merchants provide accurate handling and transit times and keep their website information consistent with their Merchant Center shipping settings. (Google Support)
Once your order has been dispatched, Do It Solar will provide available tracking information to the email address or mobile number supplied with your order.
Tracking information may take approximately 24–48 hours to become active after the courier receives the parcel.
Customers can use the tracking details provided to monitor the progress of their delivery.
If you have not received tracking information within a reasonable period after your expected dispatch date, please contact us.
Email: sales@doitsolar.co.za
Phone: 063 155 2942
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully check that the following information is correct:
Full name or business name
Street address
Suburb
City or town
Province
Postal code
Contact telephone number
If you identify an error in your delivery address, contact Do It Solar as soon as possible.
We will make reasonable efforts to correct an address before an order is dispatched. However, we cannot guarantee that an address can be changed after an order has entered processing or has already been handed to the courier.
A delivery may be considered unsuccessful or undeliverable where:
The delivery address is incorrect or incomplete.
The recipient is unavailable after the courier's delivery attempts.
The delivery is refused.
The courier cannot safely access the delivery location.
The courier is unable to complete delivery because of circumstances relating to the recipient or delivery address.
If a parcel is returned to Do It Solar because of an incorrect address, refusal, recipient unavailability, or another reason attributable to the customer, additional delivery charges may apply if the customer requests that the order be shipped again.
Any refund associated with an undeliverable order will be handled according to our Returns & Refund Policy and applicable South African consumer protection requirements.
Do It Solar makes every reasonable effort to ensure orders are delivered within the estimated timeframe.
However, circumstances outside our reasonable control may occasionally cause delays.
These may include:
Severe weather
Flooding
Road closures
Courier disruptions
Peak-season delays
Public holidays
Remote-area delivery
Incorrect delivery information
Operational disruptions
Other unforeseen circumstances
If we become aware of a significant delay affecting your order, we will make reasonable efforts to assist and provide available information regarding the status of your delivery.
If your order appears to be lost, arrives damaged, or you receive the wrong product, please contact us as soon as reasonably possible.
Email: sales@doitsolar.co.za
Phone: 063 155 2942
Please provide:
Your order number
Your name
A description of the problem
Photographs of damaged packaging or products, where applicable
We will investigate the matter with the relevant courier, supplier, and/or fulfillment team and work with you toward an appropriate resolution in accordance with our Returns & Refund Policy and applicable consumer protection laws.
If an item arrives damaged, please retain the product and its original packaging until we have had an opportunity to assess the matter, unless keeping the item or packaging would create a safety risk.
If you wish to cancel an order, please contact Do It Solar as soon as possible.
Email: sales@doitsolar.co.za
Phone: 063 155 2942
We will make reasonable efforts to accommodate cancellation requests received before the order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible. In such circumstances, the customer may need to follow the applicable process under our Returns & Refund Policy.
Do It Solar does not currently offer a standard express or same-day delivery service.
If express, priority, or another special delivery option becomes available for a particular product, location, or promotional campaign, the applicable delivery cost and estimated timeframe will be communicated before the order is completed.
Before completing your purchase, you will be able to review the applicable shipping information presented during checkout.
This may include:
Shipping cost
Delivery address
Available delivery options
Estimated delivery timeframe
Other applicable delivery information
Customers are responsible for reviewing their order and delivery details before completing their purchase.
Do It Solar aims to keep the shipping information on our website consistent with the information used for our online product listings and Merchant Center configuration.
If you have any questions about shipping, delivery, tracking, or an existing order, please contact us:
Do It Solar
Phone: 063 155 2942
Email: sales@doitsolar.co.za
Physical Address:
86 Daisy Crescent
Summerfield Village
1 Windsor Road
Luipaardsvlei
Gauteng
1739
South Africa
Support Hours:
Monday–Friday, 08:00–17:00 SAST
